Your data stays useful, controlled, and protected.

This policy explains how SaleGrid collects, uses, stores, protects, and processes data to provide distributor credit collection workflows, support customers, improve the product, and protect the service.

Last updated: July 5, 2026

Scope And Controller

This Privacy Policy applies to the SaleGrid website, demo requests, onboarding, support, and product workflows operated for distributor credit collection and field operations.
SaleGrid is a product of SaleGrid Private Limited. References to SaleGrid, we, us, or our mean SaleGrid Private Limited and its authorized service teams.
By submitting information, requesting a demo, creating an account, or using the service, you acknowledge that your data may be collected, used, stored, processed, and shared as described in this policy.

Information We Collect

Contact details shared through the website, such as name, phone number, business name, and email address.
Account and user data, including organization name, user roles, login identifiers, team members, salesman assignments, admin permissions, and support communication.
Business and operational data entered into SaleGrid, including parties, beat routes, salesmen, outstanding balances, collections, cash entries, UPI entries, cheque entries, payment slips, DND entries, orders, invoices, ledgers, and reports.
Files, exports, notes, comments, approval actions, timestamps, status changes, audit activity, and communication records generated while using the service.
Technical data required to keep the service reliable, such as device, browser, log, performance, and security event information.

How We Use Data

To contact you about demo requests, onboarding, support, product updates, and service communication.
To operate SaleGrid workflows, including digital beat sheets, WhatsApp field flows, payment slip handling, admin approvals, ledger updates, and accounting exports.
To generate operational views, reports, reminders, approval queues, collection summaries, party statements, salesman-wise outstanding, and accounting-ready exports.
To improve product reliability, prevent misuse, troubleshoot issues, protect accounts, analyze feature usage, detect abnormal activity, and maintain service security.
To comply with applicable law, enforce contractual obligations, resolve disputes, respond to lawful requests, and protect the rights and safety of SaleGrid, customers, users, and third parties.

Legal Basis And Customer Responsibility

Where applicable, we process data based on customer instructions, contract performance, legitimate business interests, consent, legal obligations, and security requirements.
Customers are responsible for ensuring they have the right to upload, process, share, and instruct SaleGrid to process business, party, salesman, and collection data.
Customers must provide any required notices or obtain any required consents from their staff, salesmen, parties, customers, or other individuals whose data is entered into SaleGrid.

Sharing And Disclosure

We do not sell customer data.
We may share limited data with trusted service providers only when required to run hosting, analytics, communication, support, security, or accounting integrations.
We may share data with customer-authorized integrations, communication channels, accounting systems, export destinations, or users based on account settings and admin actions.
We may disclose information when required by law, regulation, court order, or to protect the rights, safety, and security of SaleGrid, customers, or users.

Security And Confidentiality

We use reasonable technical, administrative, and organizational safeguards designed to protect data against unauthorized access, disclosure, alteration, or loss.
No software, network, or storage system can be guaranteed to be fully secure. Customers are responsible for protecting their devices, credentials, user roles, and internal approval processes.
Access to operational data should be limited to authorized users who need it for collection, ledger, accounting, or administrative work.

Retention And Control

We keep data only as long as needed to provide the service, meet legal requirements, resolve disputes, and maintain business records.
Customers may request correction, export, or deletion of applicable data, subject to legal, accounting, security, and operational retention requirements.
Access to operational data is controlled by customer account roles and admin permissions inside the product.
Backup, audit, security, and log data may remain for a limited period after deletion where required for recovery, fraud prevention, legal compliance, or service integrity.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational improvements.
Material changes may be communicated through the website, product, support channel, or other reasonable means.
Continued use of SaleGrid after an update means the updated policy applies from its effective date.

For privacy questions or data requests, contact the SaleGrid team through your official support or onboarding channel.